Privacy policy

TimeLabo,Inc (hereinafter referred to as “the Company”) will handle users’ personal information – meaning the personal information as defined by the Act on the Protection of Personal Information (Act No. 57 of 2003, hereinafter referred to as the “Personal Information Protection Act”) – in connection with the services provided on this website (hereinafter referred to as “the Service”), in accordance with the Personal Information Protection Act, other applicable laws, and this Privacy Policy (hereinafter referred to as “this Policy”).

Article 1 (Personal Information)

“Personal Information” means personal information as defined in the Personal Information Protection Act, and refers to information about a living individual that can be used to identify that individual – including, but not limited to, the person’s name, date of birth, address, telephone number, contact details, and other descriptions – as well as data relating to one’s appearance, fingerprints, voiceprints, and information such as the insurer’s number on a health insurance card that, by itself, can be used to identify a specific individual (personally identifiable information).

Article 2 (Methods of Collecting Personal Information)

When you register for use, the Company may request personal information such as your name, date of birth, address, telephone number, email address, bank account number, credit card number, and driver’s license number. In addition, the Company may collect transaction records and payment information that include your personal information from our partners (including information providers, advertisers, ad distributors, etc., hereinafter referred to as “Partners”) with whom you have transacted.

Article 3 (Purpose of Collecting and Using Personal Information)

The purposes for which the Company collects and uses personal information are as follows:

Type of Personal Information	Purpose of Use	Method of Collection
Applicant’s name, address, telephone number, email address, and shipping address information	To share information regarding the provision of products or services with the operator to whom the application is submitted.	Directly obtained from the individual (via membership registration or product/service purchase registration)
Information provided during membership registration (applicant’s name, address, telephone number, email address)	To send emails and notices about new features, updates, campaigns for the service you are using, as well as notifications regarding other services provided by the Company.	Directly obtained from the individual (via membership registration)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	To respond to customer inquiries (including identity verification)	Directly obtained from the individual (at the time of inquiry, including verification using pre-registered information and information provided during the product/service application)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	To provide information regarding products or services (not limited to inquiries or requests for materials)	Directly obtained from the individual (at the time of inquiry, including verification using pre-registered information and information provided during the product/service application)
Information provided during membership registration (applicant’s name, address, telephone number, email address)	For contacting you as necessary regarding maintenance, important notices, etc.	Directly obtained from the individual (via membership registration or product/service purchase registration)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	To identify users who have violated the terms of use or are attempting to use the service for improper or illegal purposes, and to refuse service accordingly	Directly obtained from the individual (via membership registration or product/service purchase registration)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	To allow you to view, modify, or delete your registration information and to view your usage status	Directly obtained from the individual (via membership registration or product/service purchase registration)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	To bill you for usage fees in any paid service you request	Directly obtained from the individual (via membership registration or product/service purchase registration)
Information provided during application for campaigns or events (applicant’s name, address, telephone number, email address)	To provide products or services to the winners of campaigns or events conducted by companies	Directly obtained from the individual Obtained via third-party provision (e.g., provided with the individual’s consent by the campaign/event organizer)
Information provided during membership registration or product/service purchase (applicant’s name, address, telephone number, email address)	For the provision and operation of the Company’s services, or for purposes incidental to the above-mentioned purposes	Directly obtained from the individual (via membership registration or product/service purchase registration)

Article 4 (Changes to the Purpose of Use)

1. The Company may change the purpose of use of personal information only if it is reasonably deemed that the new purpose is related to the original purpose.
2. If the purpose of use is changed, the Company will notify users or publish the new purpose on this website in the manner prescribed by the Company.

Article 5 (Provision of Personal Information to Third Parties)

1. Except in the cases listed below, the Company will not provide personal information to any third party without obtaining the user’s prior consent, except as permitted by the Personal Information Protection Act and other applicable laws.
   1. When it is necessary for the protection of a person’s life, body, or property and it is difficult to obtain the individual’s consent.
   2. When a national agency, local government, or a person commissioned by them needs to cooperate in carrying out affairs prescribed by law, and obtaining the individual’s consent may hinder the execution of such affairs.
   3. When the following items have been notified or made public in advance and the Company has submitted a report to the Personal Information Protection Commission:
      1. That the purpose of use includes provision to third parties
      2. The data items to be provided to third parties
      3. The means or method of providing the information to third parties
      4. That provision to third parties will be halted upon the individual’s request
      5. The method for accepting the individual’s request
2. Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not be considered a third party:
   1. When the Company entrusts all or part of the handling of personal information within the scope necessary to achieve the purpose of use.
   2. When personal information is provided due to business succession resulting from a merger or other reasons.
   3. When personal information is jointly used with specific parties, provided that the fact of joint use, the items of personal information jointly used, the range of parties sharing the information, the purpose of use by such parties, and the name or designation of the party responsible for managing such personal information have been notified to the individual in advance or are made easily accessible to the individual.

Article 6 (Disclosure of Personal Information)

1. If an individual requests disclosure of their personal information, the Company will disclose it without undue delay. However, if such disclosure may result in any of the following, all or part of the information may be withheld, and if a decision is made not to disclose, the Company will promptly notify the individual. Please note that a fee of 1,000 yen per request will be charged for the disclosure of personal information.
   1. If disclosure is likely to harm the life, body, property, or other rights and interests of the individual or a third party.
   2. If disclosure is likely to significantly interfere with the proper execution of the Company’s business.
   3. If disclosure would otherwise result in a violation of applicable laws.
2. Notwithstanding the provisions of the preceding paragraph, information that is not personal information, such as browsing history or characteristic information, will not be disclosed as a general rule.

Article 7 (Correction and Deletion of Personal Information)

1. If a user finds that the personal information held by the Company about them is inaccurate, the user may request correction, addition, or deletion (hereinafter referred to as “corrections, etc.”) of such personal information in accordance with the procedures prescribed by the Company.
2. If the Company receives a request under the preceding paragraph and determines that it is necessary to comply, the Company will promptly make the requested corrections, additions, or deletions to the personal information.
3. The Company will promptly notify the user if it makes such corrections, additions, or deletions, or if it decides not to do so.

Article 8 (Collection of Certain Information Using Cookies and Similar Technologies)

1. The Company collects certain information using cookies and similar technologies to enhance your user experience, improve the Company’s services and website, and provide you with appropriate information.

   (1) A “Cookie” is a text file sent from a web server to your computer or mobile device’s browser when you access a website, which is then stored in your device’s storage. Cookies are generally used to provide website functionality, analyze access data, improve user experience, and deliver advertisements.

   (2) A “Beacon (or Pixel)” is a technology used to transfer information from your device to a server. Beacons can be embedded in web pages, online content such as videos or images, or emails, enabling the server to read certain types of information from your device – such as the date and time of access and your device’s IP address – and to recognize when you have viewed specific content or opened/previewed an email. Please note that beacons used on websites, like other content requests included in web pages, generally cannot be refused. While beacons in emails can generally be disabled by not downloading images included in the message, this method depends on the functionality of your email software and may not always work. If this method does not work, please set your email to reject such messages.

2. Purposes for Using Cookies, etc., and How to Refuse Them on Our Website

   (1) Purpose of Use and Methods to Refuse by Main Services

   • Provision of the basic functions of our website

   The Company uses cookies for purposes such as temporarily recording input content and maintaining login status, which are essential for the basic operation of our website.

   You can refuse the use of these cookies by changing your browser settings as described later in “How to Refuse the Use of Cookies by Changing Browser Settings.” However, please note that refusing these cookies may result in some website features not being available or some pages not displaying correctly.

   (2) Analysis of Access Data and Improvement of User Experience

   The Company uses information collected via cookies, etc., to analyze your website usage (such as access status, browsing history, service usage history, and traffic) in order to improve the performance of the website, enhance the services provided to you through the website, and offer information and features tailored to your interests and needs.

   The following services are primarily used for this analysis; however, these service providers may also use the information to deliver advertisements to you. Instructions for opting out of information provision to the following services are provided in the links under the “Opt-Out Method” column. Please note that if you opt out, you may face restrictions in using the products and services provided by each company.

   Main Service	Service Provider
   Google Analytics	Google

   (3) Appropriate Advertisement Delivery

   Cookies, etc. are also used to track your browsing and usage patterns in order to display appropriate advertisements. The Company uses information collected via cookies, etc. to analyze your website usage (including access status, browsing history, service usage history, and traffic) and to provide you with information tailored to your interests and needs.

   When you access our website, information regarding your access status is transmitted to advertisement delivery service providers. This behavioral data is stored on the servers of each advertisement delivery service provider and is handled in accordance with their respective policies.

   The following services are primarily used for advertisement delivery.
   Instructions for opting out of information provision to these services are provided in the links under the “Opt-Out Method” column. Please note that opting out may result in restrictions on the use of products and services provided by each company.
   Additionally, if you are a registered user of Facebook, Google, Twitter, or Yahoo JAPAN, your browsing history on our website may be managed in association with your registered information.

3. How to Refuse the Use of Cookies by Changing Browser Settings

   Most browsers enable the use of certain cookies by default; however, you can limit or disable cookies by changing your browser settings.
   Please note that if you disable cookies, some website features may not work properly or some pages may not display correctly, as mentioned above.
   In addition, although cookies remain on your device until their expiration date, you can delete them at any time through your own actions.

   The steps to change cookie settings vary by browser. Please refer to the instructions provided by your browser for details on how to modify these settings.

Article 9 (Suspension or Deletion of the Use of Personal Information)

1. If an individual requests that the use of their personal information be suspended or deleted (hereinafter referred to as “suspension, etc.”) on the grounds that it is being handled beyond the scope of the intended purpose or that it was obtained by improper means, the Company will promptly conduct the necessary investigation.
2. Based on the results of the investigation in the preceding paragraph, if the Company determines that it is necessary to comply with the request, it will promptly suspend or delete the use of the relevant personal information.
3. The Company will promptly notify the user if it suspends or deletes the use of personal information pursuant to the preceding paragraph, or if it decides not to do so.
4. Notwithstanding the preceding two paragraphs, if suspending or deleting the use of personal information would incur substantial costs or otherwise be difficult, and if alternative measures necessary to protect the user’s rights and interests can be taken, the Company will implement such alternative measures.

Article 10 (Changes to the Privacy Policy)

1. The contents of this Policy may be changed without notifying users, except for matters separately stipulated by law or in this Policy.
2. Unless otherwise specified by the Company, the revised Privacy Policy will take effect as soon as it is posted on this website.

Article 11 (Contact Information)

For any inquiries regarding this Policy, please contact the following:
Company Name: TimeLabo,Inc
Information Management Officer: Personal Information Inquiry Desk
Email Address: support@time-laboratory.com

Article 12 (Language)

On this website, the content written in Japanese shall be considered the official version.

Enacted on February 14, 2025